At UGKS Limousine, we value our customers and strive to provide exceptional, reliable, and comfortable transportation services. Please review our refund and cancellation policy carefully before making a booking.
Cancellation & Refund Policy
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Cancellation before 24 hours of pick-up time
Eligible for a 100% refund. -
Cancellation within 24 hours of pick-up time
Non-refundable — no refund will be issued. -
Change of pick-up time
Requests to modify pick-up time are subject to availability and cannot be guaranteed.
Surcharges
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Midnight Surcharge
An additional SGD 10 will apply for pick-ups scheduled between 23:00 – 07:00. -
Child Seat Surcharge
A mandatory surcharge of SGD 15 per seat applies for children aged 0–5 years or below 135cm in height. -
Long Distance Transfer Surcharge
A SGD 10 surcharge applies for transfers exceeding 30 km in distance.
Waiting Time Policy
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Arrival Transfers (Airport Pick-Up)
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Free waiting time: 60 minutes from the scheduled pick-up time.
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Additional waiting: SGD 15 for every extra 15 minutes.
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Departure Transfers (Airport Drop-Off)
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Free waiting time: 15 minutes.
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Additional waiting: SGD 15 for every extra 15 minutes.
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Refund Processing
If your booking qualifies for a refund, it will be processed to your original payment method (Credit Card or Debit Card) within 5–10 business days after confirmation.
If you have not received your refund after this period:
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Check your bank or credit card account.
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Contact your card issuer as processing times vary.
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If the issue persists, reach out to us at info@ugkslimousine.com.
Need Assistance?
We’re here to help with any inquiries or special requests.
📧 Email: info@ugkslimousine.com
📞 Phone: +65 8897 3808
Experience the ease and convenience of traveling with UGKS Limousine — your trusted partner for premium chauffeur services in Singapore.